Privacy Policy

Date of update: Aug 20, 2024

We fully understand the importance of personal information to you and appreciate your trust in us. This policy outlines how Labelnize collects, stores, protects, uses, and shares your information, as well as your rights. The key points are as follows:

1. To help you understand the types of information we need to collect and their purposes when you use our services, we will provide detailed explanations tailored to specific services.

2. To offer you better products and services, we collect your information in accordance with the principles of legality, legitimacy, and necessity.

3. If we need to share your information with third parties to enhance our products and services, we will assess the legality, legitimacy, and necessity of their information collection practices. We require third parties to adopt protective measures for your information and strictly comply with relevant national laws and regulations.

4. If we need to obtain your information from third parties to improve our products and services, we will request them to clarify the source of the information and ensure its legality. If our personal information processing activities exceed your authorized scope, we will obtain your explicit consent.

5. You can access and manage your information, set privacy functions, deactivate your account, or file complaints and reports through the methods described in this policy.

Zhongshan Polytron Electronics Technology Co., Ltd. (registered address: 1/F2, Building A, No. 138, Tanshen South Road, Tanzhou Town, Zhongshan City; contact: support@labelnize.com; hereinafter referred to as "we") respects and protects your privacy. When you use our services, we will collect, store, use, and share your information in accordance with this policy. We also explain how we provide you with services to access, update, manage, and protect your information. This policy is closely related to your use of our services, and we recommend that you read and understand its entire content carefully to make informed choices. We strive to use easy-to-understand and concise language, and highlight clauses that significantly impact your rights and personal sensitive information in bold to draw your attention. By using our products or services, you are deemed to have accepted and acknowledged the contents of this policy.

In accordance with relevant laws and regulations, and to provide you with better products or services, we need to collect, store, use, and, when necessary, share your information. You agree to allow us to process your information as outlined in this policy, enabling you to enjoy high-quality and convenient services while better protecting your information security.

I. How We Collect Information

When you use various business functions of our products or services (hereinafter referred to as "Services"), we need to collect relevant information from you to provide better services, ensure your information security, and comply with national laws and regulations.

1. Account Registration and Login

When you register for an account with our products or services or use our Services, you need to use your email as your login name and set a password for your account.

2. Usage of Products or Services

Given that you need to connect to specific models of printers via Bluetooth through our software products and enter information to be printed online for one-click quick printing, we may need to collect the following information:

1) Personal Operation Information: When you use our Services, we collect information about your usage as user operation logs, including your print content, information editing, search history, template usage history, order transaction information, IP address, used printing devices, language preference, date and time of service access, personal operation records, and information obtained through cookies or other technologies. This helps us provide cloud services such as data storage and recovery, improve our products and services, promptly identify and prevent security risks, and enhance your overall user experience.

2) Device Information: When you use our Services, to enhance user experience and resolve any obstacles or issues encountered during function usage, we record information about your mobile device during operation, including the model of your phone or printer, operating system type, operating system version number, device identification information (IMEI/MEID, IMSI, ICCID, Android ID, device MAC address, list of specific types of sensors, hardware serial number), and other information that describes the basic conditions of your commonly used terminal devices.

3) Other Specific Service Information:

a. When you contact us, we may save your communication/call records and content or your contact information and related details to communicate with you, assist you in resolving issues, or record relevant problem-solving schemes and results. To confirm transaction status and provide after-sales and dispute resolution services, we will collect your transaction, payment, and logistics information related to the progress of your transactions through the transaction counterparties, payment institutions, logistics companies, etc., that you select for the transaction, and share this information with the relevant service providers.

b. When you choose to participate in our marketing activities, we may collect your name, mailing address, contact information, and payment account based on the needs of the activity. This information is essential for you to receive transfers or gifts. If you refuse to provide this information, we will not be able to transfer funds or distribute gifts to you.

c. To avoid repeatedly sending important system notifications to you, we need to collect your device identification information.

3. Summary of Device Permissions Invoked

To provide Services and ensure the security of your account information, Labelnize needs to request the following permissions from you within the necessary scope. Rest assured that we do not enable these permissions by default; we can only collect your information through these permissions with your active confirmation. It is important to note that obtaining a specific permission does not necessarily mean that we will collect related information from you; even if you have confirmed to enable relevant permissions, we will still collect your information within the legal, legitimate, and necessary scope. Please refer to the permission setting instructions for corresponding functions, as well as the instructions or guidelines provided by your mobile device and system developers, for corresponding permission settings.

4. Information We Obtain About You from Third Parties

Please be aware that some services within Labelnize may be provided by our affiliated companies, partners, or other third-party entities. As a result, Labelnize may embed software development kits (SDKs) or other similar applications from these affiliated companies, partners, or third-party entities. We conduct rigorous security checks on these SDKs or similar applications and require our affiliated companies, partners, or third-party entities to adopt strict data protection measures to safeguard your legitimate rights and interests.

Third-Party SDK Directory Involving Collection of Customer Information:

To offer users more services, ensure service stability and quality, or upgrade related functions, we may need to adjust the third-party SDKs we integrate. We will promptly update you on the latest situation regarding third-party SDKs that collect user information on this page.

SDK Name: Tencent Bugly SDK

Function Type: Collection of app runtime exception information

Third-Party Entity: Tencent Technology (Shenzhen) Company Limited

Types of Personal Information Collected: Device identifiers (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card/IMSI information), network access, WiFi access, write to external storage (high frequency), read app installation list

Sharing Method: Local collection by SDK

Processing Method: Secure processing through de-identification, encrypted transmission, and processing

Third-Party Privacy Policy Link: https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

SDK Name: Baidu Text Recognition SDK

Third-Party Entity: Beijing Baidu Netcom Science & Technology Co., Ltd.

Function Type: Allows end-users to select images from the album for text recognition, supports model loading, memory optimization, and log information storage; allows end-users to take pictures for text recognition.

Types of Personal Information Collected: IP address, device identifier information (IMEI/MEID, IMSI, ICCID, Android ID, device MAC address, hardware serial number), read/write external storage permissions, camera/camera access permissions

Sharing Method: Local collection by SDK

Processing Method: Secure processing through de-identification, encrypted transmission, and processing

Third-Party Privacy Policy Link: https://ai.baidu.com/ai-doc/REFERENCE/Jky9l49bk

SDK Name: Baidu Speech Recognition SDK

Third-Party Entity: Beijing Baidu Netcom Science & Technology Co., Ltd.

Function Type: Similar to Baidu Text Recognition SDK (see above for function details)

Types of Personal Information Collected: Same as Baidu Text Recognition SDK

Sharing Method: Local collection by SDK

Processing Method: Secure processing through de-identification, encrypted transmission, and processing

Third-Party Privacy Policy Link: https://ai.baidu.com/ai-doc/REFERENCE/Qkdykq1r3

SDK Name: Umeng SDK

Third-Party Entity: Beijing Red Packet Technology Co., Ltd.

Function Type: Statistical analysis

Types of Personal Information Collected: Device information (IMEI/MAC/AndroidID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)

Sharing Method: Local collection by SDK

Processing Method: Secure processing through de-identification

Third-Party Privacy Policy Link: https://www.umeng.com/page/policy

Other SDKs (Do Not Collect Personal Information):

5. Special Notes

Pursuant to relevant laws and regulations, we may collect and use your personal information without your consent in the following circumstances:

1) Related to fulfilling obligations under national laws, regulations, and relevant provisions of industry authorities;

2) Directly related to national security and national defense security;

3) Directly related to public safety, public health, and significant public interests;

4) Directly related to criminal investigation, prosecution, trial, and execution of judgments;

5) Necessary for safeguarding your or others' vital legitimate rights and interests such as life and property, but where it is difficult to obtain your consent;

6) The personal information collected is publicly disclosed by you;

7) Collecting personal information from legally and publicly disclosed information;

8) Necessary for signing and fulfilling contracts upon your request;

9) Other actions permitted by laws and regulations.

Please understand that the services we provide to you are constantly updated and evolving. If you choose to use other services not covered in the aforementioned descriptions, and we need to collect your information for those services, we will separately inform you of the scope and purpose of information collection through page prompts, interactive processes, or contractual agreements, and obtain your consent. We will use, store, provide externally, and protect your information in accordance with this policy and the corresponding user agreement. If you choose not to provide the aforementioned information, you may not be able to use certain or some services, but this will not affect your use of other services we provide. Additionally, third-party entities may provide services to you through [Labelnize]. When you enter the service pages operated by third-party entities, please note that the relevant services are provided by those third-party entities. If the third-party entities collect personal information from you, we recommend that you carefully review their privacy policies or contractual agreements.

II. How We Store and Protect Information

1. Information generated and collected within the territory of the People's Republic of China by us will be stored within the territory of the People's Republic of China. If certain services involve overseas operations, we will comply with relevant legal provisions and obtain your consent. If we provide information overseas as required by law, we will require overseas institutions to keep your information confidential through signing agreements, on-site inspections, and other means.

2. To ensure your information security, we will take various reasonable and necessary measures to protect your information after collecting it. For example, in the technology development environment, we only use de-identified information for statistical analysis; when providing research reports externally, we will de-identify the information contained in the reports.

3. We commit to achieving industry-leading levels of information security protection. To safeguard your information security, we strive to use various security technologies and supporting management systems to minimize the risks of your information being leaked, damaged, misused, accessed unauthorizedly, disclosed unauthorizedly, or altered. For instance:

1) Using encrypted communication protocols to ensure that data is transmitted in non-plaintext form;

2) Securing applications to prevent the acquisition of sensitive information during reverse engineering;

3) Implementing industry-standard authorization mechanisms to ensure operations are initiated by the authorized individual;

4) Storing all data within the intranet without public access points;

5) Storing users' sensitive information (such as email addresses, passwords, etc.) in encrypted form.

4. We have formulated an emergency response plan for personal information security incidents and regularly organize emergency response training for internal personnel to ensure they understand their job responsibilities and emergency handling strategies and procedures. In the unfortunate event of an information security incident, we will promptly inform you of the basic situation, possible impacts, and the measures we have taken or will take, in accordance with legal and regulatory requirements. We will promptly send relevant information to you via APP, email, or other means.

5. Please ensure that you keep your account, password, and related identity elements secure. When you use our services, we will identify you through your login name or other identity information. If you disclose this information, you may suffer losses and adverse consequences. If you discover that your login name or other identity information has been compromised, please immediately contact us so that we can take appropriate measures to avoid or minimize related losses.

6. After you terminate the use of our services, we will stop collecting and using your information, except as otherwise stipulated by law. If we cease operations, we will promptly stop collecting your personal information, notify you individually or by announcement of the cessation of operations, and delete or anonymize your personal information.

III. How We Use Information

1. To comply with national laws, regulations, and regulatory requirements, as well as to provide you with better products and services and ensure the security of your personal information, we will use your information in the following circumstances:

1) To achieve the purposes described in "How We Collect Information" in this policy;

2) To ensure the stability and security of our services and protect your information security, we will use your information for identity verification, security precautions, monitoring of illegal or suspicious transactions, prevention or prohibition of illegal activities, risk reduction and prevention of risk transmission, archiving, and backup purposes;

3) To report to relevant authorities as required by laws, regulations, or regulatory departments;

4) To invite you to participate in surveys or other activities related to our services;

5) We will conduct comprehensive statistical analysis and processing of your information through desensitization, de-identification, and other methods to help us evaluate, improve, or design services and operational activities;

6) Other situations with your consent.

2. When we intend to use your information for purposes not specified in this policy, we will seek your consent again in accordance with laws, regulations, and the requirements of regulatory departments, through forms such as confirmation agreements, pop-up prompts, or confirmation actions in specific scenarios.

IV. How We Provide Information to External Parties

1. Sharing

1) Sharing with Explicit Consent: After obtaining your explicit consent, we may share your personal information with third parties, and may de-identify it as necessary.

2) Sharing as Required by Laws and Regulations: We may share your personal information with relevant third parties in accordance with laws, regulations, or the requirements of regulatory authorities.

3) Sharing for Service Provision: To achieve certain purposes stated in this policy, some of our services may be provided by third-party partners. We may share your personal information with these partners to provide better customer service and user experience. We will only share your personal information for legitimate, proper, necessary, specific, and clear purposes, and only the information necessary for providing the service. Unless you give us permission, we will not use your personal information for purposes or objectives beyond the scope of this policy.

2. Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

1) With your prior explicit authorization or consent;

2) To comply with laws, regulations, legal procedures, mandatory government requirements, or judicial rulings;

In the event of mergers, acquisitions, divestitures, liquidations, or the sale of assets or businesses involving us or our affiliates, your personal information may be transferred as part of such transactions. We will ensure the confidentiality of such information during transfer and require the new entity holding your personal information to continue to be bound by this policy, and will notify and obtain your consent through specific means.

3. Public Disclosure

We will only publicly disclose your personal information in the following circumstances:

1) With your explicit consent;

2) When announcing the winners of a contest, we will display the winners' email addresses or account login names in a de-identified manner;

3) Based on legal requirements, legal procedures, litigation, or mandatory requirements from government authorities.

4. Exceptions to Prior Authorization and Consent for Sharing, Transferring, and Publicly Disclosing Personal Information

In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require prior authorization or consent from you:

1) Directly related to national security or national defense security;

2) Directly related to public safety, public health, or significant public interests;

3) Directly related to criminal investigation, prosecution, trial, and execution of judgments;

4) Necessary to safeguard your or other individuals' vital legitimate rights and interests, such as life and property, but difficult to obtain consent from the individual;

5) Personal information that you have voluntarily disclosed to the public;

6) Collecting personal information from legally disclosed information, such as legitimate news reports, government information disclosure, etc.;

7) Necessary for signing and fulfilling contracts requested by the personal information subject;

8) Necessary for maintaining the secure and stable operation of provided products or services, such as detecting and addressing product or service failures;

9) Other circumstances stipulated by laws and regulations.

You acknowledge and agree that sharing, transferring, and processing de-identified personal information, where the data recipient cannot restore or re-identify the personal information subject, does not constitute external sharing, transferring, or public disclosure of personal information, and such storage and processing will not require separate notification to or consent from you.

V. How Will You Access and Manage Your Information

1. You can log in to your account via [Labelnize] and access your identity information for review and modification by clicking on the avatar and name area on the "My" page, which will lead you to the "Account Management" page.

2. You can modify your authorization scope through the following methods: Cancel relevant permissions in the system's application settings. Please note that if you cancel certain authorization scopes, it may affect the use of product or service functions related to those scopes, but will not impact the use of other functions.

3. You can deactivate your account through the following steps: Navigate to the "Account Management" page by clicking on the avatar and name area on the "My" page, and select "Deactivate Account" to deactivate your account. Please be aware that once your account is deactivated, all information within it will be permanently deleted. We will no longer collect, use, or disclose personal information associated with that account. However, information provided or generated during your use period will still be retained as required by regulations and subject to inspection by national regulatory authorities during the retention period.

4. If you discover that our collection or use of your personal information violates laws and regulations, you may contact us and request the deletion of relevant information. If you need to inquire, modify, correct, or delete your personal information, or have any questions, complaints, or suggestions regarding the protection of your personal information, you can send an email to [mailto:support@labelnize.com], and we will promptly and effectively address your concerns.

5. Notwithstanding the above provisions, in accordance with national laws, regulations, and the requirements of regulatory authorities, we may not be able to respond to your requests in the following circumstances:

1) Directly related to national security;

2) Directly related to public safety, public health, or significant public interests;

3) Directly related to criminal investigation, prosecution, trial, and execution of judgments;

4) With sufficient evidence indicating subjective malice or abuse of rights on your part;

5) Responding to your request would cause serious harm to the legitimate rights of other individuals or organizations;

6) Involving trade secrets;

7) Other circumstances stipulated by laws and regulations.

VI. How We Protect Minors' Information

We attach great importance to the protection of minors' information and do not intentionally collect or request personal information from individuals under the age of 18.

If you are a minor under the age of 18, please obtain the prior consent of your parents or guardians before using our products and services. We recommend that your parents or guardians carefully read this policy.

By downloading, installing, or using any part or all of our products or services in any way, you represent that your parents or guardians consent to your use of our products or services and acknowledge the entire content of this policy. If your parents or guardians have reason to believe that the minor has submitted personal information to us without their prior consent, please contact us to ensure that such personal information is deleted.

VII. Applicability and Updates to This Policy

This policy applies to all our products or services, unless a particular service has an independent privacy policy or specific provisions in the corresponding user service agreement.

We will update this policy in a timely manner under the following circumstances:

1) Changes in our basic conditions, such as ownership changes due to acquisitions, mergers, or reorganizations;

2) Changes in the objects, scope, or purpose of providing personal information externally;

3) Changes in the scope, purpose, or rules for collecting, storing, or using personal information;

4) Changes in the way you access and manage your personal information;

5) Changes in user inquiry and complaint channels and mechanisms, as well as external dispute resolution bodies and contact information;

6) Other changes that may significantly impact your rights and interests regarding personal information.

If this policy is updated, we will notify you through means such as APP pop-up notifications. To ensure timely notifications, we recommend that you promptly notify us of any changes to your contact information. If you continue to use our products or services after the policy update, it indicates that you have fully read, understood, and accepted the updated policy and are willing to be bound by it.

You can view the full text of this policy in "My" - "About Us" - "Privacy Policy." We encourage you to review our privacy policy each time you use our products or services.

VIII. Other Provisions

If you have any objections to the way we collect, store, or use your personal information during your use of our products or services, please follow the relevant provisions of this policy or contact us. Our contact email is support@labelnize.com. We will address your concerns within 15 working days. If disputes arise between you and us during your use of our products or services, we recommend that you resolve them amicably through negotiation. If negotiation fails, you may file a lawsuit with the court where we are domiciled.